JetBlue's Valentine Day Crisis: Implementing Safe Side Strategies
21 Feb 2007 Within the space of a week, JetBlue is trying to spring from the source of the St. Valentine's Day Massacre to its former role as the
Hazards of Lean Service -- Jet Blue's Valentine's Day Massacre
JetBlue Airways - User Rating: 5 stars. Review Summary: Even after the Valentine's Day "fiasco", the airline remains adamant on providing excellent customer
The JetBlue Post Mortem, Part 1: What Went Wrong? | BNET
22 Feb 2007 Its been a little over a week since JetBlue's Valentine's Day meltdown, and there's lots to learn from the airline's blunders.
JetBlue Airways: Valentine's Day 2007 - Harvard Business Review
17 Feb 2007 JetBlue Still Reeling From Valentine's Day Storm, JetBlue , still reeling from a Valentine's Day snowstorm that forced hundreds of canceled
JetBlue paying millions to stranded passengers - todaytravel
Jet blue valentine day >>> jet blue valentine day HBS Cases: JetBlue's Valentine's Day Crisis HBS Working Knowledge Mar 31, 2008 It was the Valentine's Day
Jet blue valentine day | Lone Oak Retrievers
5 Apr 2007 A Valentine's day ice storm put a strain on JetBlue's systems and processes for handling reservations, rerouting traffic and tracking flight
What Really Happened At JetBlue - Past News
4 Mar 2007 JetBlue CEO says the airline's new passenger Bill of Rights will be applied to appease thousands of angry customers left stranded on Valentine's Day . JetBlue , which operates 600 flights per day, will release
JET BLUE A VALENTINE'S DAY HOSTAGE CRISIS
21 Feb 2007 Since JetBlue's Valentine's Day meltdown, we've heard from passengers, critics and the airline industry apologists. But today, JetBlue
JetBlue's apology
31 Mar 2008 It was the Valentine's Day from hell for JetBlue employees and more than 130000 customers. Under bad weather, JetBlue fliers were trapped on
BlueTales » JetBlue » Did you know… Valentine's Day
27 Feb 2007 On February 14, JetBlue had its own version of the St. Valentine's Day massacre. Lots of people really liked the airline on February 13.
Three Star Leadership Blog: Lessons from JetBlue's Valentine's Day
14 Feb 2010 Did you know… that Valentine's Day was named after Saint Valentine, of which there were many (it's unknown whether one person in particular
JetBlue Offers Passengers Rights, Compensation : NPR
File Format: PDF/Adobe Acrobat - Quick View Valentine's Day 2007 changed the course of history for JetBlue Airways. The .... It was not until 3 p.m. on Valentine's Day that JetBlue officials at JFK
Bristol Farms, JetBlue Pair Up for Valentine's Day
by A Besova - 2008 This research study tests the Coombs' Situational Crisis Communication Theory ( SCCT) while analyzing corporate messages disseminated by the JetBlue after
JetBlue Airways Debacle: Jet Blue kept travelers on the JFK tarmac
Online Extra: Poll: Is JetBlue Still a Customer Service Champ? to customers stuck on Valentine's Day planes for more than three hours--far more than
JetBlue Still Reeling From Valentine's Day Storm - Local News
Lean production principles can lead to great efficiency improvements through waste (muda) elimination coupled with competitive advantages in lead times and
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